AI for retail and customer success
In retail, answering is not enough: a conversation must connect to catalog, order, follow-up, and exception handling. We design flows that perform bounded tasks and preserve traceability for commercial and operational teams.
What is included
- Conversation and action map.
- Commercial data and rule integration.
- Escalation with context.
- Capture, resolution, and quality measurement.
How implementation works
- 1
Process diagnostic, baseline, and prioritization.
- 2
Target workflow, human controls, architecture, and metric design.
- 3
Controlled pilot with users, logs, and acceptance criteria.
- 4
Monitored production, knowledge transfer, and continuous improvement.
Evidence we can publish
We do not publish client names, figures, or testimonials without authorization. Available evidence describes the scope, evaluation window, and operational metric used.
Customer service, ordering, and reminder agent for optical retail
An optical retail operation needed more consistent answers and a way to turn conversations into operational tasks. IMR Tech connected the conversational layer to commercial rules and service workflows so it could capture orders, schedule reminders, and escalate exceptions with context.
Read the full case- Scope
- Questions, order capture, reminders, and escalation to the commercial team.
- Window
- Controlled pilot and first weeks of operation.
- Metric
- Conversations ending in a captured order or an escalation with complete context.
- Figures
- Baseline and numerical results are not authorized for publication.
References and testimonials
Client references are coordinated during the commercial process when authorization exists. Until a public quote can be verified, we prefer not to attribute anonymous testimonials.
Frequently asked questions
Can it operate through WhatsApp?
Yes, when the company has the appropriate channels, permissions, and integrations.
How is quality controlled?
We define tests, error categories, human review, and metrics for each intent and action.
Let’s discuss the right process.
The initial diagnostic helps decide whether to implement, rescue, or stop the use case.
Schedule a diagnostic